Relationship Management for Academic Libraries Conference Keynote Biographies


ann-marie  Ann-Marie Wyness – Centre Manager, first direct

Ann-Marie has worked for HSBC/first direct for 27 years progressing from a school leaver to Centre Manager. Specialising in Contact Centre management and people leadership, Ann-Marie has undertaken many front line roles in the UK and Europe including Head of Multichannel, Europe, Branch Manager and Senior Premier Relationship Manager.

As an ambassador for providing outstanding customer service, Ann-Marie’s current responsibility is to manage the first direct business in Scotland with over 600 employees across a range of banking areas including Advised Mortgages and lending.

Passionate about developing and coaching young adults, Ann-Marie spends her spare time volunteering as a youth leader in the local community and enjoys working with the Prince’s Trust and Tomorrow’s People to raise awareness of young people’s ambitions within the banking industry.

dt  David Tempest – Director of Access Relations at Elsevier, UK

David’s role involves working with funding organisations and academic institutes on the development of relationships surrounding access initiatives. In addition, David also works on strategy and implementation of Elsevier’s open access programme. He has worked at Elsevier for over 19 years, having previously been in editorial, marketing and market research positions.

David is a frequent presenter at various events around the world. His main subject is speaking about the development of open access initiatives and technologies, as well as publishing matters in general.

David has a BSc in pharmacology from the University of Sunderland and an MBA with distinction from Oxford Brookes University.



1st Relationship Management in HE Libraries Conference November 19-20 Stirling Court Hotel, Stirling, Scotland

The 1st Relationship Management in HE Libraries Conference #rmlib2015 is sponsored by TalisEbsco and Elsevier.


Set amid the stunning surroundings of Stirling, Scotland, this brand new conference brings together liaison librarians and those who lead liaison teams to share innovation and best practice in building relationships with students and academic staff.

The Relationship Management Team would like to thank all of our speakers and delegates for making the conference a success.

View our conference presentations and official photo gallery or visit our Storify page.

Many thanks to all of you who completed our feedback questionnaire. Your responses will be very valuable to us when planning future events. We have randomly selected one winner from all of our online feedback forms. Congratulations to Steph McKeating from Loughborough University who was our lucky iPad winner.

Conference Programme and Keynote Speakers

View the: 1st Relationship Management in HE Libraries Conference Programme

View the: Conference Paper Abstracts

View the delegate list

Confirmed keynote speakers (please note a change in speakers from the circulated programme):

ann-marie   Ann-Marie Wyness – Centre Manager, first direct

Ann-Marie will share her specialist experience of delivering award winning service and maintaining first direct’s number one slot at the top of the customer satisfaction charts. (See previous post for full biography)

dt   David Tempest – Director of Access Relations, Elsevier UK

David will share his experience of broadening access through building relationships with the academic community as customers, partners and stakeholders and will also reflect upon how the academic community engage with Elsevier and seek to influence them as publishers. (See previous post for full biography)

Contact the conference team 

This Conference is organized by the Relationship Management for Academic Libraries Group.

Image copyright Stirling Council